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We have a 10 day return policy on full priced and some sale items, which means you have 10 days after receiving your item to request a return. Items selected for a final sale are not eligible for a return or a refund unless received with a defect.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We do offer a self-serve return process. Simply follow the instructions to initiate a return.
You can also contact us at info@adroitatelier.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can contact us for any return question at info@adroitatelier.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Final sale items are non-refundable and non-returnable. No monetary refunds will be issued. Please get in touch if you have questions or concerns about your specific item.
Please note: Gift Cards cannot be returned and are non-refundable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please note that shipping fees are not refunded and the return shipping fees will be deducted from your final refund.
Note that it can take some time for your bank or credit card company to process and post the refund too.